FAQ

Velera Active Support & Store Information

How long will it take to receive my order?

Orders are processed within 1–3 business days. After shipping, delivery typically takes 8-12 business days. The total estimated delivery time is approximately 9–15 business days depending on your location within the United States.

Do you offer free shipping?

Yes. Velera Active offers free standard shipping on all orders within the United States.

Where is Velera Active located?

Velera Active is a United States–based online business located at:

30 N Gould St, Ste N
Sheridan, WY 82801

What if I receive a defective or damaged product?

If you receive a damaged or defective item, please contact our support team and we will assist you with a replacement or return according to our Return Policy.

Can I cancel my order after it has been placed?

Orders may typically be canceled within 24 hours of being placed. Please contact our support team as soon as possible if you need to request a cancellation.

What is your return policy?

We offer a 30-day return window from the date your order is delivered. Items must be unused and returned in their original condition with tags and original packaging.

When will I receive my refund after returning a product?

Once we receive and inspect the returned item, refunds are processed back to the original payment method. Please allow up to 7 business days for the refund to appear depending on your bank or payment provider.