Refund policy

Velera Active

At Velera Active, we want you to feel confident about every purchase. If for any reason you are not completely satisfied with your order, we offer a simple and straightforward return process.

Return Window: You have 30 days from the date your order is delivered to request a return.

Return Eligibility

To be eligible for a return, items must:

Be unused and in original condition
Include original packaging, tags, accessories, and documentation
Be returned within the approved return window

We do not charge any restocking fees.

Defective or Incorrect Items

If your item arrives damaged, defective, or incorrect, Velera Active will cover the return shipping cost.

Customer Remorse (Change of Mind)

We encourage customers to review product details and sizing carefully before placing an order. Returns for preference-based reasons, including incorrect item or size selection, may be limited and can require return shipping at the customer’s expense.

How to Start a Return

1. Contact Customer Support

Email support@veleraactive.com with your order number and the reason for the return.

2. Package Your Item

Repack the item securely in the original packaging, including tags, accessories, and documentation.

3. Ship the Return

Follow the instructions provided in your Return Authorization email. You may use the recommended shipping carrier or method listed in the instructions.

Refund Process

Once your return is received, our team will inspect the item to ensure it meets the return eligibility requirements.

After approval, refunds are processed back to the original payment method.

Please allow up to 7 business days for the refund to appear in your account depending on your bank or payment provider.

Exchanges

We do not offer exchanges. If you need a different size, color, or product, please return the item following our return process and place a new order for the desired item.

Non-Returnable Items

For hygiene, safety, and quality control reasons, some products may not be eligible for return or exchange. Eligibility for returns is determined at our discretion in accordance with our return policy.