Shipping policy

Free U.S. Shipping on All Orders

At Velera Active, we are committed to providing a clear, reliable, and transparent shipping experience for every customer.

Shipping Coverage: This shipping policy applies to orders shipped within the United States only.

Processing & Delivery Times

Order Cutoff Time

Orders placed before 2:00 PM PST will begin processing the same business day. Orders placed after this time will be processed on the following business day.

Order Handling Time

Orders are processed within 1–3 business days (Monday – Friday).

Transit Time

Once shipped, delivery typically takes 8-12 business days (Monday – Friday) depending on the destination and carrier conditions.

Total Estimated Delivery Time

Estimated delivery time is approximately 9–15 business days from the date the order is placed.

Shipping Carriers

We partner with trusted shipping carriers including:

FedEx
UPS
USPS

The carrier used for your shipment will depend on the destination, package size, availability, and logistics requirements.

Free Shipping

All orders shipped within the United States qualify for free standard shipping.

International Shipping

At this time, Velera Active ships within the United States only.

Tracking Information

Once your order has shipped, you will receive a confirmation email containing your tracking number. You may use this tracking number to monitor the progress of your shipment.

Delivery Issues

If you experience any issues with your delivery, including delays, lost packages, damaged shipments, or incorrect deliveries, please contact our customer support team as soon as possible so we may assist you.

While we work closely with our shipping partners, delivery dates are estimates and may occasionally be affected by factors outside of our control such as weather conditions, carrier delays, holidays, or high shipment volume periods.